Hershey—Table+2

= Verbal Skills for Meeting Resistances Presentation = = = //Below are 2 separate activities. When prompted, the table Recorder will input responses// //from tablemates// //for each activity.//

//**Slide #1**// What are the resistance statements you have heard? A. Share with a partner. B. Share at your table C. Record Tablemates' responses below. I don't have time. INTELLECT, FEELINGS It's too complicated. INTELLECT My way works better. PRIDE, FEAR OF CHANGE I don't want to interrupt the flow of my textbook. PRIDE It will take too long. INTELLECT I'm so busy. Maybe after basketball season is over. FEELINGS

D. Reporter be ready to share out.



//**Slide #6**// A. At your table list the three most common and or most challenging resistances you hear. 1. 2. 3.

B. Develop appropriate empathy, support and approval statement responses for the above listed resistances.

1. I understand how busy you are. We can work together, I'll help you. 2. Anytime you try something new, it's hard at first. I promise that I will walk with you through the process and support you all the way.

C. Reporter be ready to share out.